Frequently Asked Questions
- How many calls can a telemarketer make in an 8-hour shift?
On the average, we expect our telemarketers to make a minimum of 100 calls with a maximum of 150. However, the amount of calls that is affected by various factors such as how long the spiel is, the varying length of each conversation, and the actual requirements of the client.
- Do you guarantee appointments or sales?
We do not promise our clients huge guarantees. However, we work with our clients to determine the desired results for our set strategy and focus on those. We work to eliminate the risk of zero sales by setting quotas for our telemarketers. We require our agents to make at least 5-10 appointments per week and 3-5 sales per week, although the number of appointments set and sales made are highly dependent on the quality of list that our clients will provide us with.
- Will the same telemarketer be assigned to my campaign all through out?
Yes. We will assign the best telemarketer we feel is most suited for your campaign and he/she will be assigned permanently to you. You will get to directly speak and coordinate with him/her as if he/she was your directly-hired personal telemarketer.
- Do I get to choose the telemarketer who will work on my campaign?
Yes, you are very much welcome to do that. We can schedule a phone interview with some of our telemarketers so you can conduct your own screening in accordance with your personal standards.
- How can we be assured on the quality of output?
All our telemarketers are well-trained by mentors who possess extensive experience in the telemarketing and customer service field. We also have our Quality Assurance Officers who make sure that all the appointments, leads, or sales forwarded to you are 100 percent confirmed.
- How do we get the appointments?
We will send you reports through email at the end of each telemarketer’s shift. They will include a detailed documentation of each of the calls made for the day and the appointments set or sales made. On the other hand, we can also provide you a system that allows you, for example, to receive records of each appointment set right away or to share an online calendar with the telemarketer.
- Is there a minimum contract?
The standard minimum contract for our customer service and telemarketing services is three weeks. But because we understand that your requirements are not necessarily the same as another company's, we always do offer flexible terms. We also accommodate discounts, especially for longer-termed contracts and large volume of telemarketers needed.
- Where is your call center located?
Our call center is located in Makati City, Manila, Philippines. All our telemarketers have gone through intensive Accent Neutralization (American) training and are guaranteed telemarketing experts.
- How do we pay for your services?
You can pay us through credit card or money transfer. We can bill you weekly or monthly depending on the terms more suitable for you.
- How soon can we get started?
We can start a partnership right away. If you have the script and call list ready we can start immediately. We will only need one day to have our telemarketers be acquainted with your campaign and your objectives. We have a pool of telemarketers ready to start in doing the calls for you. We can also assist you in developing a script or spiel if you don’t have one.
